FAQ - Dive into the tasty world of Pais Chocolatine!
Welcome to Pais Chocolatine , where art meets love of detail and local flavors! Our posters are unique creations , handmade with passion and printed in France to guarantee exceptional quality. Located in the heart of the medieval city of Carcassonne , we are committed to taking you on a journey through inspiring and authentic works. Discover all the answers to your questions in this FAQ designed for you!
1. Where is the company Pais Chocolatine located?
We are based in Carcassonne, at 1 bis Rue du Plo, 11000 Carcassonne, in the medieval city.
2. How can I contact you?
You can contact us by email at paischocolatine11@gmail.com or by phone at 06 75 91 86 42 .
3. Are the posters made in France?
Yes, all our posters are 100% Made in France, handmade with love and printed locally.
4. What are the delivery times?
Our delivery times are estimated between 3 to 7 working days after processing your order.
5. Do you offer custom posters?
For now, our creations are mainly based on our collections, but do not hesitate to contact us for specific requests.
6. What poster formats do you offer?
We offer different formats suitable for all interiors 30x40 cm and 50x70 cm. See the product sheet for more details.
7. Can I track my order?
Yes, a tracking number will be emailed to you once your order is shipped.
8. What payment methods do you accept?
We accept credit card payments with STRIPE for maximum security.
9. Do you ship internationally?
Yes, absolutely, we deliver to mainland France and all over the world.
10. What should I do if my poster arrives damaged?
Contact us immediately with supporting photos and we will arrange a prompt replacement.
11. Are your posters framed?
Our posters are sold unframed to give you the choice of the perfect frame for your interior.
12. Can I give a poster as a gift?
Sure! Just add a different address for shipping and specify it when ordering.
13. Can I return an item?
We accept returns within 14 days of receipt. Contact us for terms and conditions.
14. How do I maintain my poster?
Avoid direct sunlight to preserve colors and handle with care to avoid wrinkling.
15. Do you offer discounts?
Subscribe to our newsletter to be informed of promotions and special offers throughout the year.
16. What is the origin of the name “Pais Chocolatine”?
It’s a nod to our Occitan roots and our love for local and gourmet culture.
18. Can I visit your premises?
Yes, we have a physical store open to the public at 1 bis rue du Plo 11000 Carcassonne in the city of Carcassonne , you can contact us for any questions.
19. Can I order in bulk for events?
Absolutely, contact us directly to discuss your specific needs.
20. Are you present on social networks?
Yes, follow us on our Pais Chocolatine networks to discover our new products and inspirations!
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